For every team
The right screen for every role
Customer
A number in seconds, a calm wait
Customers never sign in or install anything. They take a ticket at the front desk and always know where they stand.
- Public pages meet WCAG 2.1 AA
- Priority shown as a symbol only
- Names never shown on the display
A customer’s visit
Register
Enter a name, optionally a mobile number, and choose a service on the tablet or front-desk PC, or ask staff to do it.
Get a ticket
See the queue number, estimated wait, branch and time. Print it where printing is on.
Wait anywhere
Watch the display, or check status by queue number or mobile number on their own phone.
Hear the call
“B018, please proceed to Counter 2” appears on screen and is announced by voice.
Get served
Go to the counter. A transfer to another service keeps their original place.
Staff
One screen for the whole shift
Tellers, receptionists and service agents sign in with their own account and work from the Staff / Counter panel and the counter console.
- Filters by counter, date, status and search
- Waiting, Serving, Completed, Skipped and Cancelled totals
- Pause the counter for a break
- A clear warning if the connection drops
The counter console, step by step
Choose a counter
Open the Staff / Counter panel and pick your counter. You see only the tickets it can serve.
Call next
The right ticket is picked by priority, then registration time, and is shown and announced on the display.
Start service
When the customer arrives, Start service starts the timer. Recall if they have not come yet.
Finish or redirect
Complete, or Skip, No show, Transfer to another service or counter, or Park to serve someone else first.
Register walk-ins
Register customer opens the same three steps inside the panel, with a priority class where needed.
Branch manager
See the floor, fix the queue
Supervisors responsible for one or more branches see live activity and the numbers behind it, for their own branches only.
- Branch and date selectors
- Queue volume by hour
- Manage counters and services for their branch
A manager’s day
Open the dashboard
Waiting, Currently serving, Completed and Average wait for today, with recent queue activity.
Watch service load
Waiting count and longest current wait per service, highlighted when it passes the service’s target.
Review exceptions
Queue activity shows every ticket event, such as repeated skips, with staff member and counter.
Run reports
Pick a date range, counter or service, compare staff and counters, and export the table to CSV.
Start clean
Close unfinished tickets from previous days so they never affect today’s numbers.
Company admin
Your setup, in your words
The organisation’s system owner configures everything under Management, and every change is recorded.
- Plan usage at a glance
- Deactivate instead of delete, so history is kept
Setup checklist
Branches & opening hours
Add branches with name, address and opening hours, or copy one branch’s services and counters to another.
Services
A prefix of 1 to 3 letters, a name and description, a waiting-time target, an expected handling time and an optional daily ticket limit.
Counters
A code and name, the services each counter handles, and an optional default staff member.
Staff accounts & skills
Personal accounts with an access level and a temporary password shown once; skill levels 1 to 5 for skill-based routing.
Priority classes
Senior citizen, PWD, Pregnant or your own classes, their rank and a fairness rule.
Branding & theme
Company and application name, logo, and one of 4 theme templates, with a live preview.
Display & announcements
Announcement messages, refresh time, audio on or off, and display videos in your order.
Public pages
Printing, the public status page, a privacy notice and optional customer email reminders.
Account security
Password rules, session timeout and sign-in lock settings.
Backups & audit
Download and restore backups, and review the audit log of every administrative change.
Platform admin
Run the platform, not the queue
Operator staff manage every company’s account and plan, and can only enter a company’s workspace through a logged support session.
- No access to customer names or mobiles outside a support session
- Statuses: Trial, Active, Payment overdue, Suspended, Cancelled
The operator console
Companies
Create a company with its first admin, plan and start date. The list shows plan, status, branches, staff seats and last activity.
Lifecycle
Extend a trial, change a plan, suspend, reactivate or cancel, each with a reason that is audited.
Plans & entitlements
Set the limits of each plan: branches, staff, counters, services, displays, videos and report history.
Overrides
Grant one company an extra allowance, such as two more staff seats, for a set period and with a reason.
Support sessions
Enter a workspace only through a logged support session that the company’s admins can see.
Announcements & health
Post Info, Warning or Critical announcements to company admins, and watch platform-wide activity.
Get started
Give every customer a calm wait.
Click through a real HANA QMS workspace as an admin, a branch manager or a staff member, no sign-up needed. Or tell us about your branches and we will set up a walkthrough.