Your brand on every screen
Company name, logo and one of 4 theme templates, applied across the kiosk, ticket, status page and display after one save.
Everything included
Powerful at the counter, simple to run
Everything a busy branch needs to register, route, call and serve customers, and the controls admins and managers ask for, explained in plain words.
At a glance
Everything a busy branch needs
Built for one front desk and ready for many branches, with the controls admins and operators ask for.
Public status check
Customers look up their ticket by queue number or mobile number and see their position and estimated wait. No sign-in.
Multi-branch, one account
Each branch has its own queue, counters, display and numbering. Copy a setup between branches and report per branch or across all.
An audit trail nobody can edit
Every ticket event and admin change is stored with who, what and when. No user can edit or delete an entry.
Role-based access
Admin, Branch manager and Staff each see only the pages they need. Personal sign-ins make every action attributable.
Live notifications & email alerts
Staff see changes as they happen, and customers who leave an email can get a reminder when their turn is near.
Backup & restore
Download your configuration and queue data at any time, and restore after a clear warning and a typed confirmation.
Plan limits per company
Branches, staff, counters, displays and report history follow your plan. See usage at any time; a limit never deletes data.
Operator console & support sessions
Companies, plans and subscriptions are managed centrally by the platform team. Support can only enter your workspace through a logged support session that your admins can see.
In depth
9 areas, one product
Jump to an area, or read on for what each part of HANA QMS does.
Registration & tickets
Every customer gets a clear number
A branded, touch-friendly registration page for the front desk, and a ticket that tells customers everything they need.
Three-step registration
Customer details, choose a service, get your ticket. Large touch targets in portrait or landscape.
Minimal details
A name is required and a mobile number is optional, validated only if given.
Readable queue numbers
The service prefix plus a running number, such as A027, never reused on the same day.
Honest wait estimates
In whole minutes, recalculated as the queue moves, and worded as guidance rather than a promise.
Printed tickets
Optional compact tickets for standard receipt printers, using the browser print function.
Status by phone
Customers check status, position and estimated wait by queue number or mobile number, with no sign-in.
Walk-ins at the desk
Staff register customers with the same steps, choose the branch and a priority class, and are warned about duplicates.
Daily limits & closed branches
Registration for a service closes at its daily limit; a closed branch shows a clear message.
Counter operations
Fast, consistent service at every counter
Staff work from one panel: today’s registrations, their counter’s queue and every action, one click each.
Call, recall, start, complete
The core loop of every counter, with a running service timer.
Skip & no show
Skipped tickets stay recallable for a set time, 30 minutes by default, then become No show.
Transfer without losing a place
Move a ticket to another service or counter; it keeps its number and original registration time.
Park & resume
Hold a ticket to serve someone else; any counter for that service can resume it.
One ticket, one counter
A counter serves one customer at a time, and two counters can never take the same ticket.
Staff / Counter panel
Filters by counter, date, status and search, with live totals and a connection indicator.
End-of-day hygiene
Unfinished tickets from previous days are flagged and closed in one action.
Breaks
Pause a counter so it is skipped by routing and shown as Paused on the display.
Routing & priority
The right customer, in the right order
Clear calling rules that staff never have to think about, and priority that is fair to everyone.
Counter-based routing
Each counter serves one service, several services or all of them.
Skill-based routing
Tickets go to the staff member best skilled for the service, on a scale of 1 to 5.
Predictable order
Priority rank first, then the earliest registration time, across a counter’s services.
Priority classes
Senior citizen, PWD, Pregnant or your own, in your rank order, shown on screens as a symbol only.
Fairness rule
For example, one standard call after every three priority calls.
Self-selected priority
Optionally let customers pick a priority class on the public registration page.
Display & announcements
A waiting-room screen that calls for you
A full-screen page for any TV or monitor, opened once with the branch’s display link.
Now serving
The latest call in very large type, made to be read from across the room on a 16:9 screen.
Up next & service strip
The next tickets with their counters, and a card per service with its waiting count.
Chime and voice
“A025, please proceed to Counter 3” for every call and recall, with volume and mute settings.
Videos & messages
Your videos play in a loop and pause for each call; announcements scroll along the bottom.
Several screens
Separate displays per branch, optionally limited to selected services or counters.
Self-healing
Refreshes every 5 seconds by default and keeps the last known state while reconnecting.
Reports & insights
Numbers that always agree
A live dashboard for today and reports for any range, using the same definitions everywhere.
Today at a glance
Waiting, currently serving, completed and average wait, with the latest queue activity.
Service load vs targets
Waiting count and longest current wait per service, highlighted when over target.
Summary for any range
Total queues, served, skipped, cancelled, average service time and busiest hour.
Compare people and counters
Per-counter and per-staff tickets served, average and longest service time.
Per-service view
Volume, average wait, average service time and the share of tickets over target.
CSV export
Export exactly the table you see, with the filters recorded in the audit log.
Notifications
The right people hear about it
Live updates on every screen, a notification bell for staff, and emails for the moments that matter.
Live updates
Consoles, the panel, the dashboard and the display update as tickets move, without reloading.
Notification bell
Staff and admins see new events in the app, such as announcements from the platform team.
Email alerts for admins
An email when an account is locked after failed sign-ins, and when a backup or restore finishes.
Customer reminders
Optional: customers who leave an email are told when their turn is near and when they are called.
Multi-branch
One account, every branch
Each branch is its own queue, with its own services, counters, display and numbering, all under one company.
Branches with opening hours
Add, edit and deactivate branches with name, address and opening hours.
Copy a setup
Copy a service and counter set from one branch to another.
Branch-scoped staff
Staff are assigned to one or more branches and only see those.
Per-branch or consolidated reports
Report on one branch or all of them, with a branch selector on the dashboard.
Simple for single sites
A company with one branch never sees branch controls.
Administration & security
In your control, on your terms
Company admins configure everything themselves, and every change leaves a trail.
Services & counters
Prefixes, descriptions, waiting-time targets, daily limits, and the services each counter handles.
Staff accounts
Access levels, temporary passwords shown once, and deactivation that keeps history.
Branding & themes
Company and application name, logo and 4 theme templates, with a live preview.
Public pages
Printing, the status page, a privacy notice and customer email reminders, each on or off.
Account security
Password rules, session timeout and sign-in lock settings.
Backups & audit
Download and restore backups, and an activity history nobody can edit.
Plans & limits
Clear limits, no surprises
Every plan is a set of entitlements. You always see your usage, and reaching a limit never deletes anything.
What a plan covers
Branches, staff accounts, counters and services per branch, displays, display videos, priority rules, report history and CSV export.
Usage at a glance
Company admins see their plan, each entitlement and how much of it is used.
Plain-language limits
Adding beyond a limit is blocked with a message that explains the limit and the upgrade path.
Instant upgrades
Upgrades apply immediately; a downgrade says exactly what is over the lower plan’s limits.
Temporary overrides
The platform team can grant an extra allowance for a set period, with a reason.
Reports & metrics
One set of definitions
Reports, the dashboard and CSV exports all use these definitions, so the numbers always agree.
- Total queues
- Tickets registered in the range, in any final or open status.
- Served
- Tickets that reached Completed.
- Skipped
- Tickets skipped at least once and not completed. A skipped ticket that is later served counts as Served.
- Cancelled
- Tickets cancelled by staff or customer before service started.
- Waiting time
- Time from registration until the ticket was first called.
- Service time
- Time from Start service until Complete, also called handling time.
- Average waiting time
- The average waiting time of tickets called in the range.
- Average service time
- The average service time of completed tickets in the range.
- Busiest hour
- The hour of day with the most registrations in the range.
- Abandonment rate
- The share of tickets that ended as Skipped, No show or Cancelled.
- Service-level attainment
- The share of called tickets whose waiting time was within the service’s target.
Get started
Give every customer a calm wait.
Click through a real HANA QMS workspace as an admin, a branch manager or a staff member, no sign-up needed. Or tell us about your branches and we will set up a walkthrough.