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HANA QMS

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See it with your counters

Tell us about your branches and we will walk you through HANA QMS set up with services and counters like yours.

What happens next

From first email to first call

  1. Tell us about your branches

    Send the prefilled email with your company, number of branches, industry and a good time to talk.

  2. We set up a walkthrough

    We reply to agree a time and prepare the demo with services and counters that look like yours.

  3. See it live, end to end

    Registration, the counter console, routing and priority, the waiting-room display and reports, with time for your questions.

  4. Go live when you are ready

    Configure services, counters and staff yourself, open the kiosk and display, and run your first queue. We help with onboarding whenever you ask.

The walkthrough

What we will show you

Every demo follows a ticket from the front door to the report, then looks at the settings you will use.

What a demo covers

  • Taking a ticket on the registration page, and the ticket and status page customers see
  • Serving the queue from the counter console: call, recall, skip, transfer, park and complete
  • Counter-based and skill-based routing, priority lanes and the fairness rule
  • The waiting-room display with voice calls, videos and announcements
  • The dashboard, reports and CSV export
  • Setting up services, counters, staff, branding and security

What to prepare

  • Your services and how customers move between them
  • How many counters and staff each branch has
  • Priority lanes for seniors, PWD and pregnant customers
  • Waiting-room screens and announcements
  • Reports your managers need
  • Data privacy and retention

Contact

Write to us

The button opens an email with a few questions already filled in: your company, number of branches, industry and a good time to reach you.

info@hanaplatform.com

Rollout

Live in a day, set up by you

No installation and no waiting on a vendor. A company admin can take a branch from empty to its first called ticket in four steps.

  1. 01

    Create your services

    Add each reason people visit, with a short prefix that starts its queue numbers and an optional waiting-time target.

    • A · Consultation
    • B · Billing
  2. 02

    Add your counters

    Create your service desks and assign each one a single service, several services or all of them.

    • C1 · All services
    • C2 · Billing
  3. 03

    Invite your staff

    Give every team member a personal sign-in. Each gets a temporary password, shown once, to change at first sign-in.

    • Admin
    • Staff
  4. 04

    Open the kiosk & display

    Open the registration page on a tablet and the display link on the waiting-room TV, then run a test queue.

    • A001 → Counter 1