Enrolment peaks
A few weeks a year, registrar and cashier windows face queues that stretch out the door.
For universities
Enrolment week, without the crowd
Give students a number from the registration kiosk, let them check their place from their phone, and keep registrar, cashier and admissions windows moving through the busiest weeks of the year.
Typical challenges
What gets in the way today
Students on the move
Students leave the line for class or another office and miss their turn.
One office sends you to another
Students move between registrar, cashier and admissions, joining a new line each time.
Planning for next term
Offices need to know which days and hours are busiest to staff them properly.
A day in the life
From opening to close
How a typical day runs with HANA QMS. Times are examples.
Enrolment opens
Students take a Registrar ticket on the kiosk outside the office.
Wait elsewhere
Students check their position from their phone and come back when they are close.
Registrar to cashier
After assessment, the registrar transfers the student to Cashier, keeping their original time.
Extra windows
Two more windows are activated for enrolment week and start calling straight away.
Daily cap
Admissions reaches its daily limit and stops issuing tickets for the day.
Learn for next term
Busiest-hour and per-service reports show where to add staff next enrolment.
How HANA QMS helps
Built for how your front desk works
Every point below is a standard part of the product, configured by your own admins.
Self-service registration
A kiosk page on a tablet gives students a number in three steps, with no app and no account.
Status on their phone
Students check their position and estimated wait by queue number or mobile number while they wait elsewhere.
Transfers without starting over
Staff transfer a student from registrar to cashier and the ticket keeps its original registration time.
Daily limits per service
Cap a service for the day so students are told early when a window is full.
Busiest-hour reports
Queue volume by hour and busiest hour show exactly when to add staff next term.
Recommended setup
A starting point you can change any time
A suggested first configuration. Your admins adjust services, counters and rules themselves as you learn what works.
- Routing
- Counter-based routing: registrar, cashier and admissions windows each serve their own service, with extra windows switched on during enrolment.
- Priority lanes
- PWD and Pregnant above Standard, so students and parents who need it are served first.
- Displays
- A display outside each office, limited to that office’s counters, plus one in the main hall during enrolment.
Example services
- RRegistrarR001
- CCashierC001
- AAdmissionsA001
Example counters
- Registrar 1–3 · Registrar
- Cashier 1–2 · Cashier
- Admissions · Admissions
Features that matter most
Where to look first
Common questions
Asked by teams like yours
- Can students check their place without an app?
- Yes. The public status page works in any phone browser, by queue number or mobile number.
- Can we add windows during enrolment only?
- Yes. Activate counters when you need them and deactivate them afterwards; their history stays in reports.
- Can each office have its own screen?
- Yes. Limit a display to the counters of one office, such as the registrar’s windows.
Get started
Give every customer a calm wait.
Click through a real HANA QMS workspace as an admin, a branch manager or a staff member, no sign-up needed. Or tell us about your branches and we will set up a walkthrough.