HANA QMSQueue management for every branch
Register customers, organise service queues, send each one to the right counter, show live status on the waiting-room screen and measure service performance, all from one browser-based product.
Now serving
Called on the display with a chime and voice.
Why teams switch
What changes on the first day your branch runs on HANA QMS.
Instead of a crowded front desk
Every customer gets a queue number and a visible status, so nobody has to hover at the counter.
Instead of shouting names
Call, recall, serve, skip, transfer, park and complete are one click each, and every action is recorded.
Instead of guessing
See today’s queue as it happens and measure waiting time, service time, volume and busiest hours.
Instead of waiting on a vendor
Configure services, counters, staff, branding and announcements yourself, whenever you need to.
Instead of one install per site
The same product runs a single-location clinic or a multi-branch enterprise, with nothing to install.
How it works
From the front door to the counter, every customer knows where they stand and every staff member knows who is next.
On the front-desk tablet or PC: their name, an optional mobile number, then the service they need.
One click on Call next picks the next ticket by priority, then by registration time, for that counter’s services.
The waiting-room screen shows and announces “B018, please proceed to Counter 2” the moment staff call it.
Product tour
The registration page, the counter console, the waiting-room display and the dashboard all run in the browser and stay in sync.
A touch-friendly page for the front-desk tablet or PC, branded with your logo and name.
The working screen for each counter: the current ticket, its timer, the waiting list and every action.
Choose how tickets reach your staff, and who goes first, without writing a single rule by hand.
A full-screen browser page for any TV or monitor. No sign-in once it is opened with the branch’s display link.
A one-screen view of today, and reports that use the same definitions everywhere, so numbers always agree.
Demo videos
Short narrated walkthroughs of the live product, one for every person who uses it: from the customer taking a ticket to the team running the platform.
Prefer to click around yourself? Try the live demo
Demo 01 / 09
CustomerA walk-in customer takes a ticket on the front-desk tablet in three steps, with no app and no account, then checks their place in line from their phone.
In this video
This walkthrough is being recorded. Follow the channel (opens in a new tab) to catch it first.
A walk-in customer takes a ticket on the front-desk tablet in three steps, with no app and no account, then checks their place in line from their phone.
The full-screen TV page that calls customers for you: Now serving in very large type, Up next, a card for every service queue and a spoken announcement for each call.
A teller signs in, picks their counter and serves the queue from one screen, from Call next to Complete, and registers a walk-in without leaving the panel.
How each ticket reaches the right counter: counter-based or skill-based routing, priority lanes for Senior citizens, PWD and Pregnant customers, and a fairness rule that keeps everyone moving.
A manager watches today’s floor from the dashboard, spots long waits early, reviews exceptions and starts each day with a clean queue.
From first sign-in to a working queue: create services with their prefixes, set up counters and the services they handle, and give every team member their own account.
Make the queue experience your own: logo, names and a theme template with a live preview, plus announcements, display videos and account security for the whole organisation.
Review activity for any date range, compare counters, staff and services, export exactly what you see to CSV, and keep your records safe with an audit trail and backups.
The operator’s console for running HANA QMS as a service: onboard organisations, assign plans and limits, track subscriptions and support tenants through audited sessions.
Features
Built for one front desk and ready for many branches, with the controls admins and operators ask for.
Company name, logo and one of 4 theme templates, applied across the kiosk, ticket, status page and display after one save.
Customers look up their ticket by queue number or mobile number and see their position and estimated wait. No sign-in.
Each branch has its own queue, counters, display and numbering. Copy a setup between branches and report per branch or across all.
Every ticket event and admin change is stored with who, what and when. No user can edit or delete an entry.
Admin, Branch manager and Staff each see only the pages they need. Personal sign-ins make every action attributable.
Staff see changes as they happen, and customers who leave an email can get a reminder when their turn is near.
Download your configuration and queue data at any time, and restore after a clear warning and a typed confirmation.
Branches, staff, counters, displays and report history follow your plan. See usage at any time; a limit never deletes data.
Companies, plans and subscriptions are managed centrally by the platform team. Support can only enter your workspace through a logged support session that your admins can see.
Industries
Anywhere people take a number and wait their turn, HANA QMS keeps the line calm and the counters busy.
Separate queues for consultation, laboratory and billing, with priority lanes for seniors, PWD and pregnant patients.
Route deposits, new accounts and loans to the right tellers, and compare service time per counter and per staff member.
Calm busy permit and payment windows with clear numbers, a big display and voice calls everyone can follow.
Run bills payment, applications and repairs across every branch from one account, with reports per branch.
Keep registrar, cashier and admissions windows moving through enrolment peaks without a crowd at the door.
Security & privacy
Customer data stays minimal, every company's data stays its own, and every action leaves a trail nobody can rewrite.
One shared database with strict company isolation. A company only ever sees its own users, settings, tickets and reports, including through public pages and exports.
Sessions live in secure, httpOnly cookies that page scripts cannot read, and end after the period of inactivity you set.
Repeated failed sign-ins lock the account for a while, and admins can see it. Temporary passwords must be changed at first sign-in.
Queue actions, admin changes, exports and support access are recorded with who, what and when, and cannot be altered.
Choose how long names and mobile numbers are kept, 90 days by default. Then personal fields are removed while counts and times stay in reports.
A privacy notice on the registration page, minimal data, retention limits and deletion on request. The display shows numbers and counters only.
Registration, ticket and status pages work with a keyboard and screen readers, use readable contrast and never rely on colour alone.
Rollout
No installation and no waiting on a vendor. A company admin can take a branch from empty to its first called ticket in four steps.
Add each reason people visit, with a short prefix that starts its queue numbers and an optional waiting-time target.
Create your service desks and assign each one a single service, several services or all of them.
Give every team member a personal sign-in. Each gets a temporary password, shown once, to change at first sign-in.
Open the registration page on a tablet and the display link on the waiting-room TV, then run a test queue.
Anything with a modern browser. A tablet or front-desk PC for self-service registration, a smart TV or a small PC connected to a screen for the display, and the computers your staff already use for the counter console. Current and previous versions of Chrome, Edge, Firefox and Safari are supported.
No. Customers enter their name (a mobile number is optional), choose a service and get a number. They follow their turn on the waiting-room display, or check their status on their own phone by queue number or mobile number.
Not yet. HANA QMS is online and every device needs an internet connection during opening hours. If a connection drops, the display keeps the last known state with a small “reconnecting” notice and recovers on its own, and staff are warned so they never act on stale data. Offline operation is planned for a later release.
Yes. When printing is on, the registration page opens the browser print dialog with a compact ticket made for standard receipt printers. You can also switch printing off and let customers rely on the screen.
English at launch. The interface is prepared for translation, and Filipino is the first language planned.
We collect the minimum: a name, and a mobile number only if the customer wants to give one. The display shows only numbers and counters, public pages never show another customer’s details, and personal fields are removed after your retention period (90 days by default). This supports your duties under the Philippine Data Privacy Act.
Yes. Each branch has its own services, counters, display and numbering, staff only see the branches they are assigned to, and reports run per branch or across all of them. A company with a single branch never sees branch controls.
Each service has a prefix of 1 to 3 letters, and each ticket is that prefix plus a running number, for example A001, A002. Numbers restart daily per branch and service, and a number is never reused on the same day, even if the ticket is cancelled.
You define priority classes such as Senior citizen, PWD and Pregnant, and their order. Higher-priority tickets are called first within the same service, a fairness rule keeps standard customers moving, and screens show a symbol only, never the reason.
Most teams are ready in a day: create services, add counters, invite staff, then open the registration page and the display. You configure everything yourself, and we help with onboarding whenever you ask.
Get started
See HANA QMS with your own services and counters. Tell us about your branches and we will set up a walkthrough.