CustomerComing soon
A walk-in customer takes a ticket on the front-desk tablet in three steps, with no app and no account, then checks their place in line from their phone.
Demo videos
See HANA QMS in action
9 short narrated walkthroughs of the live product, one for every person who uses it. Pick your role, or watch them in order.
Prefer to click around yourself? Try the live demo
Video library
Demo 01 / 09
CustomerGet a queue number in seconds
A walk-in customer takes a ticket on the front-desk tablet in three steps, with no app and no account, then checks their place in line from their phone.
In this video
- Name and optional mobile number
- Choosing a service from large, touch-friendly cards
- The ticket: queue number, estimated wait, branch and time
- Optional printing for receipt printers
- Checking status by queue number or mobile number
This walkthrough is being recorded. Follow the channel (opens in a new tab) to catch it first.
- Waiting areaComing soon
The full-screen TV page that calls customers for you: Now serving in very large type, Up next, a card for every service queue and a spoken announcement for each call.
- StaffComing soon
A teller signs in, picks their counter and serves the queue from one screen, from Call next to Complete, and registers a walk-in without leaving the panel.
- RoutingComing soon
How each ticket reaches the right counter: counter-based or skill-based routing, priority lanes for Senior citizens, PWD and Pregnant customers, and a fairness rule that keeps everyone moving.
- Branch managerComing soon
A manager watches today’s floor from the dashboard, spots long waits early, reviews exceptions and starts each day with a clean queue.
- Company adminComing soon
From first sign-in to a working queue: create services with their prefixes, set up counters and the services they handle, and give every team member their own account.
- Company adminComing soon
Make the queue experience your own: logo, names and a theme template with a live preview, plus announcements, display videos and account security for the whole organisation.
- Company adminComing soon
Review activity for any date range, compare counters, staff and services, export exactly what you see to CSV, and keep your records safe with an audit trail and backups.
- Super adminComing soon
The operator’s console for running HANA QMS as a service: onboard organisations, assign plans and limits, track subscriptions and support tenants through audited sessions.
Get started
Give every customer a calm wait.
See HANA QMS with your own services and counters. Tell us about your branches and we will set up a walkthrough.