Skill levels 1 to 5
Give each person a level per service. With skill-based routing, a ticket goes to the most skilled available person first.
- 1Can help
- 2Basic
- 3Capable
- 4Strong
- 5Expert
Product overview
One product for the whole branch
Registration, counters, routing, the waiting-room display and reports run in the browser and stay in sync, from the front door to the last ticket of the day. Pick a screen to see what it does and how it works.
Product tour
A ticket in three taps. No app, no account.
A touch-friendly page for the front-desk tablet or PC, branded with your logo and name.
- Three steps: customer details, choose a service, get your ticket.
- Name required, mobile optional. Each active service is a large card with its prefix letter.
- The ticket shows the number, estimated wait, branch and time, with optional printing for receipt printers.
- A double tap never creates two tickets, and the page resets itself for the next customer.
- A closed branch, or one with no active services, shows a clear message instead of the form.
How it works
The page is opened once on the front-desk device from your company’s registration link. Each ticket takes the next number for its service, and the estimate is worked out from the tickets ahead, the service’s average handling time and the counters serving it.
One click to call. One screen to serve.
The working screen for each counter: the current ticket, its timer, the waiting list and every action.
- Call next, Recall, Start service and Complete, with a running service timer.
- Skip, No show, Transfer to another service or counter, or Park a ticket to serve someone else first.
- Transferred tickets keep their original registration time, so nobody loses their place.
- Two counters can never take the same ticket. The first to call it gets it; the other list refreshes.
- Register walk-ins from the same screen, and pause the counter for a break.
How it works
Staff choose their counter in the Staff / Counter panel and see only the tickets that counter can serve. Call next picks by priority, then by registration time, and every click is saved with who, which counter and when.
The right customer, to the right counter.
Choose how tickets reach your staff, and who goes first, without writing a single rule by hand.
- Counter-based routing: each counter serves one service, several services or all of them.
- Skill-based routing: tickets go to the staff member best skilled for the service, using skill levels from 1 to 5.
- Priority lanes for Senior citizens, PWD and Pregnant customers, shown on screens as a symbol only.
- A fairness rule, such as one standard ticket after every three priority calls, keeps everyone moving.
- Paused or inactive counters are left out of routing automatically.
How it works
Routing lives under Settings, Queue & routing. A ticket is offered to every active counter that handles its service; when a counter calls, the system picks its next ticket by priority rank, then the earliest registration.
A TV screen that calls customers for you.
A full-screen browser page for any TV or monitor. No sign-in once it is opened with the branch’s display link.
- Now serving in very large type, plus Up next and a card for every service queue.
- Chime and spoken voice: “A025, please proceed to Counter 3”. Mute it where sound is not wanted.
- Your videos play in a loop and pause for each call; announcements scroll along the bottom.
- Refreshes every 5 seconds by default and recovers on its own after a connection loss. Never a blank screen.
- Open separate displays per branch, or limit one to a group of services or counters.
How it works
Open the branch’s display link on any TV browser or small PC and leave it. Logo, theme, messages and videos come from Settings, and every call from a counter appears within one refresh.
Know how every branch is really doing.
A one-screen view of today, and reports that use the same definitions everywhere, so numbers always agree.
- Today at a glance: waiting, currently serving, completed and average wait.
- Waiting time, service time, busiest hour and service-level attainment against each service’s target.
- Per-counter, per-staff and per-service views, with queue volume by hour.
- Export exactly the table you are looking at to CSV.
- Quick ranges for today, the last 7 days and this month, and a branch filter for multi-branch companies.
How it works
Every number comes from the same ticket events, using one set of definitions: waiting time runs from registration to the first call, service time from Start service to Complete.
Smart routing
Who gets called, and why
Choose how tickets reach your staff and who goes first. Everything is a setting under Queue & routing; nobody writes rules by hand.
| Aspect | Counter-based routing | Skill-based routing |
|---|---|---|
| How a ticket finds a counter | Counter-based:Offered to every active counter assigned to its service. The first counter to call it takes it. | Skill-based:Offered to the staff members who have the skill for its service, preferring the highest skill level. |
| What you set up | Counter-based:Each counter’s services: one, several or All services. | Skill-based:A skill level from 1 to 5 for each staff member and service. |
| Best for | Counter-based:Windows dedicated to one task, such as a cashier or a laboratory window. | Skill-based:Teams where some people handle complex cases, such as loans or new accounts. |
| Calling order | Counter-based:Priority rank first, then the earliest registration across the counter’s services. | Skill-based:Priority rank first, then the earliest registration, among the tickets the person is skilled for. |
Priority lanes
Define classes and their rank. Staff choose the class at registration, and screens show a symbol only, never the reason.
- Senior citizenShown on screens as a star.Rank 1
- PWDShown on screens as a star.Rank 1
- PregnantShown on screens as a star.Rank 1
- StandardRank 2
A fairness rule
Priority never starves everyone else. With “after every 3 priority calls, call 1 standard ticket”, the counter calls:
- 1.A031(priority)
- 2.A034(priority)
- 3.A036(priority)
- 4.A027(standard)
- 5.A038(priority)
A027 registered first but is standard, so it is called fourth.
How it works
Three moments, zero confusion
From the front door to the counter, every customer knows where they stand and every staff member knows who is next.
- 1
Customer gets a number in 3 steps
On the front-desk tablet or PC: their name, an optional mobile number, then the service they need.
- Ticket shows number, estimated wait, branch and time
- Print it, or simply remember it
- Staff can register walk-ins at the desk too
- 2
Staff call the right customer
One click on Call next picks the next ticket by priority, then by registration time, for that counter’s services.
- Start service when the customer arrives
- Complete, skip, transfer or park in one click
- Every action is saved with who and when
- 3
Everyone sees it live on the display
The waiting-room screen shows and announces “B018, please proceed to Counter 2” the moment staff call it.
- Chime and spoken voice announcements
- Customers can check status on their phone
- By queue number or mobile number
Rollout
Live in a day, set up by you
No installation and no waiting on a vendor. A company admin can take a branch from empty to its first called ticket in four steps.
- 01
Create your services
Add each reason people visit, with a short prefix that starts its queue numbers and an optional waiting-time target.
- A · Consultation
- B · Billing
- 02
Add your counters
Create your service desks and assign each one a single service, several services or all of them.
- C1 · All services
- C2 · Billing
- 03
Invite your staff
Give every team member a personal sign-in. Each gets a temporary password, shown once, to change at first sign-in.
- Admin
- Staff
- 04
Open the kiosk & display
Open the registration page on a tablet and the display link on the waiting-room TV, then run a test queue.
- A001 → Counter 1
Get started
Give every customer a calm wait.
Click through a real HANA QMS workspace as an admin, a branch manager or a staff member, no sign-up needed. Or tell us about your branches and we will set up a walkthrough.